This I Know

This I Know

Marketing Lessons From Under the Influence

Book - 2017
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Canada's most famous adman spills a career's worth of marketing secrets, so anyone can compete with the best in their business--whatever that business might be. Big companies spend a fortune marketing their wares and services. Can yours? Invariably people ask advertising veteran and CBC Radio host Terry O'Reilly one question more than any other: How does a little business compete with the big guys? After decades at the helm of an award-winning advertising production company, and over a decade exploring the art and science of marketing for CBC Radio, O'Reilly delivers all the answers they--and anyone with something to sell--ever wanted to know. Following his bestselling Age of Persuasion, O'Reilly collects a lifetime of marketing wisdom into an indispensable guide to competing for your customers' attention. From understanding what business you're really in and foregoing the extra mile in favour of the extra inch, to the benefits of counterintuitive thinking and knowing an opportunity when you see one, This I Know will help anyone understand the fundamentals of good marketing strategy and building the relationships that turn good marketing into great results, no matter how big or small your budget.
Publisher: Toronto : Alfred A. Knopf Canada, [2017]
Copyright Date: ©2017
ISBN: 9780345810366
Branch Call Number: 659.1 O66t
Characteristics: xviii, 283 pages, 18 unnumbered pages of plates : illustrations, portraits ; 24 cm


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smc01 Jan 17, 2018

A must-read for anyone who serves customers. Terry O'Reilly's book contains so many tips about providing excellent customer service and creating a workplace culture to support it. It's readable, approachable, entertaining, and funny. Fans of Terry's CBC radio show are sure to love this book.

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