The Definitive Guide to IT Service Metrics

The Definitive Guide to IT Service Metrics

eBook - 2012
Rate this:

Based on the ITIL(r) framework, as well as COBIT(r), PMI(r), ISO/IEC 20000 and ISO/IEC 27000, this book shows you how to integrate metrics into your business, what to consider when gathering and reporting information, how to maximize the usage of metrics in order to ensure value for money from the system, and how to secure and protect your company's metrics.

Publisher: Cambridgeshire, Ely, U.K. : IT Governance Publishing, 2012 (Norwood, Mass. : [generator])
ISBN: 9781849284066
Additional Contributors: Gaughan, Ted
Books24x7, Inc


From the critics

Community Activity


Add a Comment

There are no comments for this title yet.

Age Suitability

Add Age Suitability

There are no age suitabilities for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further

Subject Headings


Find it at VPL

To Top