The Definitive Guide to IT Service Metrics

The Definitive Guide to IT Service Metrics

eBook - 2012
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Based on the ITIL(r) framework, as well as COBIT(r), PMI(r), ISO/IEC 20000 and ISO/IEC 27000, this book shows you how to integrate metrics into your business, what to consider when gathering and reporting information, how to maximize the usage of metrics in order to ensure value for money from the system, and how to secure and protect your company's metrics.

Publisher: Cambridgeshire, Ely, U.K. : IT Governance Publishing, 2012 (Norwood, Mass. : Books24x7.com [generator])
ISBN: 9781849284066
9781849284059
Additional Contributors: Gaughan, Ted
Books24x7, Inc

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