IT Service Management
A Guide for ITIL V3 Foundation Exam CandidateseBook - 2010
ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL® Licensed Product.
Publisher: Swindon, U.K. : British Informatics Society Limited, c2010 (Norwood, Mass. : Books24x7.com [generator])