IT Service Management

IT Service Management

A Guide for ITIL V3 Foundation Exam Candidates

eBook - 2010
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ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL® Licensed Product.
Publisher: Swindon, U.K. : British Informatics Society Limited, c2010 (Norwood, Mass. : Books24x7.com [generator])
ISBN: 9781906124199

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