Service Offerings and Agreements

Service Offerings and Agreements

A Guide for ITIL V3 Intermediate Exam Candidates

eBook - 2010
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By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. An intermediate level guide for exam candidates and for IT departments, this book provides clarification and expansion of the core ITIL#65533; texts. An ITIL#65533; Licensed Product.
Publisher: Swindon, U.K. : British Informatics Society Limited, c2010 (Norwood, Mass. : [generator])
ISBN: 9781906124601
Additional Contributors: Books24x7, Inc


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