Business-focused IT and Service Excellence, Second Edition

Business-focused IT and Service Excellence, Second Edition

eBook - 2008
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A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers is central to this radical re-think on service delivery.IT remains crucial to the ongoing success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
Publisher: Swindon, UK : BCS, c2008 (Norwood, Mass. : Books24x7.com [generator])
Edition: 2nd ed
ISBN: 9781902505886
Additional Contributors: Books24x7, Inc

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