Business-focused IT and Service Excellence, Second EditioneBook - 2008
A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers is central to this radical re-think on service delivery.IT remains crucial to the ongoing success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
Publisher: Swindon, UK : BCS, c2008 (Norwood, Mass. : Books24x7.com [generator])
Edition: 2nd ed