Building Operational Excellence

Building Operational Excellence

IT People and Process Best Practices

eBook - 2002
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A complete guide to achieving operational excellence in enterprise IT organizations. The text provides approaches for assessing current processes (in 2002) and implementing best practices. It covers operations, engineering support, finance, security, and customer relationship management.
Publisher: [Hillsboro, Or. : Intel Press] ; Indianapolis, Ind. : Pearson Education, c2002 (Norwood, Mass. : Books24x7.com [generator])
ISBN: 0201767376
Additional Contributors: Kutnick, Dale
Books24x7, Inc

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