Building Operational Excellence
IT People and Process Best PracticeseBook - 2002
A complete guide to achieving operational excellence in enterprise IT organizations. The text provides approaches for assessing current processes (in 2002) and implementing best practices. It covers operations, engineering support, finance, security, and customer relationship management.
Publisher: [Hillsboro, Or. : Intel Press] ; Indianapolis, Ind. : Pearson Education, c2002 (Norwood, Mass. : Books24x7.com [generator])