Social Network Analysis in Telecommunications

Social Network Analysis in Telecommunications

eBook - 2011
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This book shows how social network analysis, analytics, and marketing knowledge can be combined to create a positive customer experience within the telecommunications industry. It reveals how telecommunications companies can effectively enhance their relationships with customers; provides the groundwork for defining social network analysis; defines the tools that can be used to address social network problems. --
Publisher: Hoboken, N.J. : John Wiley & Sons, c2011 (Norwood, Mass. : Books24x7.com [generator])
ISBN: 9781118010952
9781118010945
9781118010778
9780470647547
Additional Contributors: Books24x7, Inc

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