Cross-selling

Cross-selling

eBook - 2006
Rate this:
Are you having difficulty building customer loyalty? Do you focus too much on bringing in new customers when you can't even keep the existing ones? The more services you provide a customer, the more reasons they'll have to give you repeat business. Cross-selling is often looked at as pushing more products at the customer. In fact, cross-selling entails building lifetime relationships, problem solving, and even having your customers selling for you Most importantly, it's an extremely effective way to increase your bottom line. In this information packed eWorkbook, Tony Alessandra provides revenue-enhancing methods to build lifelong customers through a creative mix of understanding the customer's needs, building product knowledge, and cultivating communication and trust. Topics covered include: Increasing customer satisfaction Focusing on customer needs, one at a time Developing product knowledge and mastery Communicating effectively with the customer Establishing trust between you and the customer Turning customers into Apostles; This eWorkbook provides innovative strategies to keep customers coming back to your business, as well as tactics to build your own cross-selling process. This eWorkbook will make you many times more than what it costs you. It will cause you to think differently about what you say to your existing customers.
Publisher: [Carlsbad, Calif.] : T. Alessandra, c2006 (Norwood, Mass. : Books24x7.com [generator])
ISBN: 9781933631479
1933631473
Additional Contributors: Books24x7, Inc

Opinion

From the critics


Community Activity

Comment

Add a Comment

There are no comments for this title yet.

Age Suitability

Add Age Suitability

There are no age suitabilities for this title yet.

Summary

Add a Summary

There are no summaries for this title yet.

Notices

Add Notices

There are no notices for this title yet.

Quotes

Add a Quote

There are no quotes for this title yet.

Explore Further

Subject Headings

  Loading...

Find it at VPL

  Loading...
[]
[]
To Top