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Communicate with Confidence
How to Say It Right the First Time and Every Time
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- Author Notes
- Contents
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Publisher:
New York - McGraw-Hill
Pages:
475
Edition:
Rev and expanded ed
ISBN:
9780071770132, 0071770135
Language:
English
Contents:
Introduction: communication is a life-or-death matter
Establishing your credibility
Conversing one on one
Making small talk a big deal
Winning people over to your way of thinking : being persuasive
Holding your own in meetings, but working as a team
Listening until you really hear
Asking the right questions without being intrusive
Answering questions so people understand and remember what you say
Saying no and giving other bad news without damaging the relationship
Apologizing (and accepting apologies) without groveling or grit
Giving feedback or criticizing without crippling
Taking the sting out of negative feedback or criticism leveled at you
Giving advice or coaching someone can really use
Getting advice or coaching that's helpful
Negotiating so everyone feels like a winner
Resolving your conflicts without punching someone out
Mediating others' conflicts without getting caught in the line of fire
Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you
Praising (and accepting praise) so your comments carry weight
Delegating and giving instructions so "nothing falls between the cracks"
Minimizing cross-talk between men and women
Crossing the cultural gulf
Syncing your body language with your words
Presenting yourself online through social media
Communicating common courtesy : etiquette matters
Establishing your credibility
Conversing one on one
Making small talk a big deal
Winning people over to your way of thinking : being persuasive
Holding your own in meetings, but working as a team
Listening until you really hear
Asking the right questions without being intrusive
Answering questions so people understand and remember what you say
Saying no and giving other bad news without damaging the relationship
Apologizing (and accepting apologies) without groveling or grit
Giving feedback or criticizing without crippling
Taking the sting out of negative feedback or criticism leveled at you
Giving advice or coaching someone can really use
Getting advice or coaching that's helpful
Negotiating so everyone feels like a winner
Resolving your conflicts without punching someone out
Mediating others' conflicts without getting caught in the line of fire
Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you
Praising (and accepting praise) so your comments carry weight
Delegating and giving instructions so "nothing falls between the cracks"
Minimizing cross-talk between men and women
Crossing the cultural gulf
Syncing your body language with your words
Presenting yourself online through social media
Communicating common courtesy : etiquette matters
Awards & Distinctions:
Languages & writing
Notes:
Includes bibliographical references
Statement of Responsibility:
Dianna Booher
Physical Description:
xvii, 475 p. ; 23 cm
Library Identifier
2700272
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